Terms & Conditions

By signing this contract you acknowledge you have read, accept and agree to the terms and conditions stated within in this agreement, which are subject to your participation on Gamechanger (the ‘Programme’).

1. Scope of Participation

1.1 The Client is required to declare any physical and/or medical limitations, which may affect their ability to

participate, prior to commencing any activity.

1.2 The Client assumes the responsibility of checking their medical fitness with their medical practitioner,

physiotherapist or other health care professional, prior to participating.

1.3 The BW is dedicated to providing the Client with a personalised Programme. Whilst every effort is made

to keep the Programme safe and effective, as with every physical activity, there is a risk of injury or death.

The Client acknowledges the risks stated and participates of their own free will. The BW accepts no liability

for any injury or damage incurred or suffered as a result of Clients participation within the Programme.

1.4 The Programme is non-transferable and is only for the use of the Client named on this agreement.

1.5 The BW may, at its sole discretion, terminate, limit or suspend this agreement, without refund or

forgiveness of monthly payments, in the event the Client becomes aggressive, disruptive, difficult to work

with, or whose health it is considered may be endangered.

2. Fees, Payment & Bookings

2.1 The fees for the Programme are detailed on the final page of this agreement. Upon signing this

agreement the Client is responsible for the payment in FULL (regardless of whether the Client attends or

completes the Programme; and regardless of the payment method chosen).

2.2 Payment for the Programme is due in ADVANCE, either in full or by agreed monthly instalments.

Timeslots sessions cannot be confirmed until payment is received.

2.3 Failure to make the agreed payments will result in a default of the agreement. Your details may be

forwarded to a third party to recoup the outstanding balance, plus any costs incurred.

2.4 All sessions of GAMECHANGER must be completed within 12 months from the date of the first

payment.

2.5 All bookings must be made directly with the BW.

2.6 In the event of injury or unexpected trauma, when supported by medical evidence, the payments will be

suspended until a full recovery is made.

3. Refund and Cancellation Policy

3.1 Cancellations of bookings are accepted up to 24 hours in advance; substitute sessions may be booked

(subject to availability) before the end of the programme term.

3.2 Cancellations within 24 hours of the session are forfeited. If the Client is unable to attend due to

circumstances out of their control, it is at the PT’s discretion to rebook a session within the same week.

3.3 Cancellations must be made by text message or telephone call to 07702 586655

3.4 In the unlikely event a session should need to be cancelled by the BW, an alternative timeslot will be

offered or an additional class will be added to the end of the Programme.

Refunds are only payable in the following circumstances:

3.5 Subject to the discretion of the BW; an undeniable, unavoidable circumstance prevents the Client from

taking part in or completing their programme. Written evidence to support this may be required.

3.6 The client notifies the BW of their circumstances before the commencement of the Programme.

Refunds are not payable in the following circumstances:

You have started the program eg. open a module
You missed a sessions which has already taken place.
You don’t complete your programme.
After you have been issued with a Personalised Exercise Plan.
You have booked a session and are not at the agreed location to receive the session at the appointed time.

4. Hours and Weeks of the Programme

4.1 The BW operates for 46 of the 52 weeks of the year; sessions will be arranged accordingly.

4.2 Clients are asked to arrive timely for the sessions. In the event of a late arrival, time will be deducted from

the session- all sessions must finish on time. Same for online sessions.

4.The BW will arrive up to 10 minutes before your scheduled session time.

5. Personal Property

5.1 Personal property brought to sessions are done so at the Clients own risk, the BW does not accept liability for any loss or damage whatsoever to such items. For security reasons, Clients are advised to keep their personal belongings with them at all times and are advised to leave valuable items at home.

6. Changes to the Programme

6.1 The BW believes in constant improvement, therefore the form and nature of the Programme may change from time to time without prior notice to the Client.

7. Privacy

The Client’s privacy is treated with the upmost care and respect. Therefore, it is insisted that a mutual respect of privacy is given by the Client to the BW. By signing this agreement it is agreed neither party will violate the publicity or privacy rights of any party, including but not limited to:

7.1 Any confidential information, or information of a personal or sensitive nature shared, will not be disclosed to a third person, nor will it be used in any other manner, other than that agreed by both party’s during the session.

7.4 All materials and information provided by the BW (for example exercise plans) are confidential; all proprietary intellectual property, belong solely and exclusively to the BW and may only be used by the Client as authorised by the BW.

7.5 The reproduction, distribution or sale of these materials by anyone but the BW is strictly prohibited.

Should any of the above be violated, or it is displayed that there is a likelihood of a violation of the above, either party are entitled to seek injunctive relief.

My Commitment to Your Transformation

I promise to meet you exactly where you are — physically, emotionally, and energetically — and support you with compassion, patience, and expertise every step of the way. I am fully dedicated to helping you reconnect with your body, release unnecessary tension, and cultivate effortless, aligned movement that feels natural and sustainable.

I guarantee that:

You will never be rushed, judged, or pushed beyond what feels safe
Every session will be tailored to your individual body and nervous system
You will receive clear guidance, consistent support, and personalised tools
Your progress will be acknowledged and celebrated at every stage
We will work with your body, not against it
Your wellbeing, comfort, and confidence are the priority

This process is collaborative — not something done to you, but something we uncover together. I am here not only as your trainer, but as your partner in healing, your space-holder, and your guide back into body-trust and ease.

If at any point you feel unsure, overwhelmed, or disconnected, I will adapt the approach, adjust the practices, and ensure you feel grounded and supported. Your experience matters, your voice matters, and your body’s pace matters.

You’re not just signing up for a programme — you’re entering a judgment-free, trauma-aware, deeply respectful space where your body’s needs are heard and honoured.

Your transformation is my commitment — and I’m here for you every step of the way.

Conclusion

Every effort has been made to accurately represent the potential of the Programme. The Clients results depend on many factors, including their individual considerations from the outset, their dedication, desire, and motivation. By accepting these terms and conditions you acknowledge and agree to all of the above.